Recently Updated Pages
Stock Advice
Manage Inventory Efficiently with ChannelDock ChannelDock offers a powerful solution for managin...
Adding packaging to your orders
You can assign specific packaging categories (e.g. Box / Bag / etc.) to individual products, and ...
Disconnect a product from a sales channel
If a product’s EAN (European Article Number) changes outside of ChannelDock, the system may retai...
Warehouse mapping
With ChannelDock’s warehouse mapping, you can easily create and manage warehouses (see image). Th...
ChannelDock Support Guidelines
At ChannelDock, we strive to provide effective and efficient support to all our users. As a small...
How is my invoice amount calculated?
Your invoice total is determined by multiple factors. This includes the distinct computation for ...
Prestashop API errors
Troubleshooting Prestashop – ChannelDock Connection Issues If Prestashop is not connecting with ...
Manually Uploading Orders
You can manually import your orders into ChannelDock. Navigate to Orders > Open orders page, ...
Customer shipping address verification portal
It may happen that a customer does not enter their address correctly during checkout. ChannelDock...
Installing ChannelDock's app
ChannelDock recently published her mobile app and this mobile application is now available for ev...
Deleting an order in ChannelDock
If an order is loaded incorrectly, for example without a linked product because it was not yet in...
Administration
Our administration page is a powerful tool that allows you to monitor your fulfillment operations...
Subscription for the customers that found FC via our Fulfillment center network
Switching to a Fulfillment Center from the ChannelDock Network If you found a Fulfillment Center...
Managing Pick-Up Orders in ChannelDock
If you offer your customers the option to pick up orders from your shop or warehouse, follow thes...
Connecting Returnless
Before connecting Returnless to Channeldock: You must create your API key in your Returnless acc...
Product Information Management (PIM) guidance
This article outlines the steps for utilizing our Product Information Management system effective...
Refreshing your Bol API token
To keep your product listings, stock levels, and orders in sync between Bol and ChannelDock, your...
Picqer Integration
Streamline Your Warehouse Operations with ChannelDock & Picqer Integration ChannelDock integrate...
Label reverted - Cannot close at the sales channel
This error usually occurs when ChannelDock is unable to update the shipping status back to the sa...
ChannelDock Shipping Carriers
Carriers Integrated with ChannelDock: Ampere Asendia bpost Custom shipping me...